1. Once sign-up is confirmed, payment must be made via the online portal BEFORE the second lesson at the pro-rated rate.

2. The regular monthly lesson fee is due before the first lesson of the month. Automatic Payments are $150 for 30 min weekly lessons and $300 per month for 60 min weekly lessons via debit/credit card through the website (musiclab.co) and are withdrawn on the 1^stday of every month. If you would like to opt out of auto-pay, manual payments are $180.00 per month via debit/credit card due to the added cost of manually invoicing and following up on payment with the student and/or parent. Auto-pay means the payment goes through on the first of the month. If the card in the system does not go through on the 1st of the month, this is not considered auto-pay and $180 will be owed to cover the administrative cost burden that is required to collect payment at that point. It is the parent/student’s responsibility that a payment card is up to date in the system via our portal we give everyone access to. Personal checks and money orders are priced as manual payments and must be brought the first lesson of the month (CASH PAYMENTS NOT ACCEPTED).

 Note for charter students: We no longer accept charter vouchers except for Visions in some circumstances. If you are a charter student paying via charter vouchers through your school, the monthly fee for lessons is $200 per month for 30 min weekly lessons due to the added admin cost of processing vouchers and payments as required by the charter schools.

3. Music Lab must be notified of the student’s inability to attend a lesson at least 24 HOURS IN ADVANCE if a make-up is desired. Without proper notice, a make-up will NOT be granted. A make-up is only guaranteed if scheduled within 1 WEEK of the student’s request – LIMIT 1 MAKE-UP PER QUARTER (3 months). To cancel future lessons, Music Lab must be notified at least 30 DAYS in advance from the 1^stof the month. The purpose of the 30-day policy is to give us time to find another student to take over the slot that you have reserved so that we can attract top quality instructors by preventing income volatility. Our instructors are paid a percentage of all the revenue that comes in so the 30-day policy allows us to prevent high income volatility and, thus, give the student the best possible price with a top quality instructor. 

COVID-19 UPDATE: In the event of a public shutdown due to COVID-19, lessons will be automatically switched to virtual lessons via Zoom/FaceTime/Skype. In the event that we will be forced into this situation, students will still be required to put in a 30-day notice to stop lessons and a refund will not be given for any payments that have already been made up to that point.

 4. Outside of the make-up policy mentioned above, since we have a specific lesson time slot reserved for each student and have a legal obligation to pay the instructor for that reserved slot, payment for the month must be made regardless of attendance. This includes illness, vacations, etc. The payment made each month is NOT for each lesson being attended. The payment made each month is for the time slot reserved with each instructor so the student’s attendance is independent of that. As a small business, we have vital fixed costs that must be met so refunds outside of the policy described above will not be given under ANY circumstances.

5. Music Lab will be closed for a week-long break 4 times/year. These weeks will be held Easter week (Spring Break), 4th of July week, Thanksgiving week, and Christmas week. This will still give each student 48 lessons/year due to the 5th lesson/month that occurs 4 times/year that we do not charge extra for. 

6. Since the instructors are contracted to be paid per scheduled lesson, students are required to attend all scheduled lessons on time. We ask that you please choose a time that you can commit to on a regular basis each week. If the student is 15 minutes late, they will be considered absent and the instructor will not be expected to wait. If a Music Lab instructor misses a lesson and no sub is provided, a refund for the missed lesson will be granted. Music Lab will make every effort to keep a student with the same instructor. However, the student (by signing up) agrees that Music Lab has the discretion to reassign a student to a different qualified instructor as needed. The student may also request to switch to a different instructor for any reason and Music Lab will make every effort to accommodate the student’s request.

7. By signing up, the student agrees to release, hold harmless, and indemnify Music Lab from all known and unknown claims arising from or related to instruction by Music Lab or its instructors, including but not limited to, all claims of negligence whether injury is sustained on or off Music Lab’s premises.

8. I grant permission for the student to participate and appear in video or audio recordings, films, photographs, written articles, websites and social media sites. This consent includes the use and editing of the student’s image, voice and name in media projects by Music Lab to print, broadcast to Internet media outlets such as newspapers, radio and television stations, and news websites. In consideration of the opportunity for the student to participate, I release Music Lab including its employees and contractors, from all claims resulting from the use and editing of my the student’s image, voice or name, and the use, sale, editing and release to media outlets. If you DO NOT APPROVE the media release terms please let Music Lab management or your instructor know and we will make sure that the student is not featured in any of the above mentioned.