FAQFrequently Asked Questions
We have compiled a list of commonly asked questions about our program. If you have other questions or some of the answers aren’t clear, please feel free to reach out to us and we will be more than happy to answer any questions you might have.
Who is music lab
Music Lab is an extension of Drum Lab, an award-winning drum school. The Drum Lab opened it’s doors in May of 2005 with one main goal: to set a new standard for drumming education. After 11 years of being in business, many customers started requesting other instrument lessons. We heard our customers and opened Music Lab to start teaching other instruments and expanding our program. Music Lab offers a comprehensive, hands-on education in contemporary musical techniques and styles. We pride ourselves on QUALITY. What separates us from our competitors is quality education from experienced and educated instructors as well as facilities that are large, comfortable, fully equipped, and ideal for music lessons.
How Do We Get Started
To get started please visit our free trial page and we will then set you up on a free trial lesson.
What Do We Need For Lesson One
For your first lesson, all we need is for you to be ready to embark on this new musical journey with us. If you would like to bring anything else you are more than welcome to do so.
What Do We Need After Lesson One
What is necessary for future lessons are the following:
- Your instrument unless you are taking lessons where the instrument is present (Piano, Drumset, etc) If you are taking guitar lessons please bring your guitar if you can. We have guitars in studio for you to use if you don’t have one yet or forget yours at home.
Do I need a drum set if I'm taking drum lessons
In the beginning, you can learn how to play and practice using just sticks and a practice pad. Eventually, it would help your learning process if you are able to acquire or have access to some kind of acoustic, electric, or practice pad drum set up. Talk to your instructor for more details.
Where Can I Purchase An Instrument
If you need help picking the right items please talk to your instructor and he or she can further help you with this question. We also rent guitars, keyboards, and drums. Please see the ‘Rentals’ tab for more info.
How do we pick an instructor
We will help you pick an instructor that best fits the needs of the student. How you can help us to choose one for you is by including some info about the student in your trial lesson form or email to us the following info:
- Music Experience/ Level
- Musical Interests/ Styles
- Musical Goals
- Other helpful information about the student
Can We Change Instructors
We like for you to stay with one instructor for consecutive lessons but if you would eventually like to try out other instructors that is absolutely an option. All you need to do is let either the Music Lab location manager or instructor know and we will have you transition to one of our other instructors and continue furthering your education and journey at The Music Lab.
How Do We Pay For Lessons
All of our payments are made online via our online portal that you will be set up with at sign-up. We have a manual payment option if you are doing just a few lessons at a time or we have an autopay option if you are doing consecutive lessons.
How Do We Cancel Autopay
Autopay lessons can be canceled with a 30-day cancelation notice.
How Do I Update My Payment Method For The Autopay System
You can log into your account and update your card in the online portal that we set you up with at sign-up.
Does The Music Lab Offer Rentable Space For Practice
Unfortunately, we do not offer space for rent.
How Do We Cancel An Upcoming Lesson
To cancel a lesson, simply call, email, or text us to notify us of the absence. To be eligible for a make-up or refund for the quarter, the notice must be made 24 hours in advance.
Does The Music Lab Refund For Missed Lessons
Outside of the make-up policy where we allow one make-up or refund per quarter(4 per year), since we have a specific lesson time slot reserved for each student and have a legal obligation to pay the instructor for that reserved slot, payment must be made regardless of attendance. This includes illness, vacations, car breakdowns, etc…
Do We Have Vacation Periods or Days Off
The Music Lab will be closed for a weeklong break 4 times per year. These weeks will be held on:
- Easter week (Spring Break)
- 4th of July week
- Thanksgiving week
- Christmas week
This will still give each student 48 lessons/year due to the 5th lesson/month that occurs 4 times/year.
Will We Always Have The Same Instructor
The Music Lab will make every effort to keep a student with the same instructor. However, the student (by signing up) agrees that The Music Lab has the discretion to reassign a student to a different instructor as needed. The student may also request to switch to a different instructor for any reason and The Music Lab will make every effort to accommodate the student’s request. Also, on occasion, instructors might have days when they are not able to make a lesson and at that point they will provide a substitute, offer a refund for that lesson, or do a makeup lesson.
Does Music Lab Have Recitals
Although not guaranteed, the music lab usually does recitals twice a year, once in the spring and once in the winter. Check out our social media pages and YouTube to see highlights from recent recitals! No one puts on better recitals than we do!
Music Lab does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Music Lab is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.